Warranty and Repair

 

Warranty Policy

You can check our Warranty Policy if you believe the damage to your board was a manufacturing defect.

Receiving Policy

We do everything in our power to assure the safe and prompt delivery of your boards. In the instance of shipping damage, refer to the 2014 Receiving Policy as to how to proceed with the claims process.

Quick pointers about Receiving

Read above policy for full requirements
- Check and inspect all boards upon delivery for damages to the outer/inner packaging and the board PRIOR to signing the Freight Bill of Lading. Note any issues (such as crease, bend or tear visible on the packaging. I.e. “All boxes have visible damage”) by writing them on the Bill of Lading. Failure to note issues will disqualify you from a refund or discount.
- Do not refuse any portion of the shipment at any time.
- Returns are not allowed without an issued Return Authorization number from Surftech.
- All damages need to have a photo of the damage and serial number from the bottom of the board. Please have this ready before you contact Customer Service via our Contact Form .

DIY Repair Kits

If by some unnatural act you actually manage to put a gash in your epoxy board, Surftech offers repair kits, that can fix anything from a ding to a gaping hole. When you’re late for school or work after an early morning surf, always remember to put the tailgate up before burning out in the parking lot!

All Surftech boards are built to last with our advanced construction techniques, which include the use of epoxy resin. In example, Tuflite boards are incredibly strong and light and can withstand 3-4 times more punishment that an average board. Although Surftech boards are tough, they can be damaged. That’s why Surftech offers three ding repair kits to use on the following technologies: Tuflite, ULTRAFLX, Pro-Elite, Wood Veneer, Natural Composite (Bamboo), Softop (ASA) and AST:

- Professional Epoxy Ding Repair Kit
- Sun Cure Epoxy Ding Repair Kit
- Ding Dough

…and a variety of touch up paints

Ding Dough is a quick fix repair putty that cures in the water! It can be used with epoxy or polyester boards and can also be used as a filler for more thorough repairs.

No matter how bad your session was, PLEASE don’t take it out on your helpless board!

Do not use to epoxy repair kits to fix B-1, Inflatable and Quantum Carbon technologies. Fill out Contact Form to contact Customer Service for more info.

Surftech Recommended Repair Shops

Ed Townes
Surfboard Repair Specialist
593 S. Birdneck Rd. #101
Virginia Beach, VA 23451
Ph: 757-374-0424
email

Brian Ikeda
916 Kaamahu Place
Honolulu, HI 96817
Ph: 808-847-3154

Cinnamon Rainbow Repair
Mike Stanek
931 Ocean Blvd
Hampton, NH 03842
Ph: 603-396-1134
email

Action Water Sports
Josh Cohen
4144 Lincoln Blvd
Marina Del Ray, CA 90291
Ph: 310-913-7485
email

Additional Repair Centers (USA)

Northwest

El Brado’s Fiberglass & Board Repair
1725 SE 8th Ave
Camas, WA 98607
Ph: (360) 608-3865

Gorge Performance
7400 SW Macadam Ave
Portland, OR 97219
Ph: (503) 246-6646

Northern California
Sand Dollar Repair
Felix Alfaro
1368 San Andreas Rd.
La Selva Beach, CA 95076
Ph: 831-722-4060
Ph: 831-763-1221
website

Southern California

Whitstik Fiberglass Repairs
16610 So. Broadway
Gardena, CA 90248
Ph: 310-913-7484
M-Fr, 10a-5p
Sa-Su, Closed
website

Colorado

Larson Ski and Sport
4715 Kipling St
Wheat Ridge, CO 80033
10a-7p
Ph: 303-423-0654

Hawaii

Ding King Fiberglass Works, Inc.
875 Haliimaile Road
Makawao, HI 96768
M-F, 8a-4p
Sa, 8a-12p
Ph: 808-572-7728
email

Northeast

Jeremy Norwood
54 Bartlett Road
Nantuket, MA 02554
Ph: 508-292-0432
email

Zapstix Surf Shop
190 Ocean Blvd
Seabrook, NH 03874
Ph: 603-474-SURF
Fx: 603-474-WAVE

Roger Beal
6 Park Cir.
Hingham, MA 02043
Ph: 781-749-1032
email

South Shore Glassing
Eddie Camara
2 Tuniper Ln.
Little Compton, RI 02837
Ph: 401-635-4254
Cell: 401-439-2052
email

Mike Becker
9 Blue Grass Ln.
Blue Point, NY 11715
Cell: 516-983-6461

Ryan Miller
312 Joanne Dr.
Egg Harbor Twp., NJ 08234
Ph: 609-399-8399

Southeast

David Herrold
133 Levy Rd.
Atlantic Beach, FL 32233
Package delivery:
659 Sherry Dr.
Atlantic Beach, FL 32233
Cell: 904-994-0575

Lenny’s Surf Shop
Lenny Stamos
7517 Blind Pass Rd
St. Petersburg Beach, FL 33706
Ph: 727-367-5001
email